This project involved the development of a custom CRM system for a tattoo agency, designed to handle customer data, track leads, and manage bookings efficiently. The CRM integrates with the booking system, allowing tattoo artists and the agency to maintain a detailed record of customers, manage appointments, and communicate with leads effectively.

Technologies Used:

• Laravel: The powerful PHP framework was used to develop the entire CRM system, ensuring scalability, security, and flexibility for managing customer data and bookings.
• MySQL Database: A secure and structured database to store customer information, booking history, artist schedules, and other important data.
• Admin Dashboard: A detailed dashboard that allows the admin to manage customer profiles, track leads, view appointment history, and monitor sales and engagement.
• Lead Management: A system that allows the agency to track potential clients, follow up with them, and convert leads into booked appointments.
• Email Notifications: Automated email notifications for both clients and artists, confirming appointments, sending reminders, and notifying clients about upcoming tattoo sessions.
• User Roles & Permissions: Different access levels for admins, artists, and clients, ensuring that each user can access and manage only the information relevant to them.
• Search & Filtering: Advanced search functionality to quickly find customer profiles, appointments, and lead details.

Features:

• Customer Database Management: A centralized system for storing and managing customer information, including contact details, booking history, and preferences.
• Lead Tracking: The CRM allows the agency to capture and track leads, follow up with prospects, and convert them into active clients.
• Appointment Management: Integration with the booking system to keep track of appointments, available slots, and artist schedules.
• Email Communication: Automated email reminders, confirmations, and follow-ups to keep both customers and tattoo artists informed.
• Sales & Revenue Monitoring: The CRM tracks bookings and payments, offering the agency insights into overall revenue and sales performance.
• Client Notes & Communication History: The ability to log notes and track communication with clients, ensuring a personalized experience for each customer.
• Role-Based Access Control: Different user roles (admin, artists) with specific permissions, ensuring security and privacy for sensitive data.
• Real-Time Updates: The CRM syncs in real time with the booking system, ensuring up-to-date information is always available.

Results:
The CRM system provides the International Artist Agency with a streamlined way to manage customer data, track leads, and monitor appointments. With enhanced lead management and automated communication, the system has improved customer engagement, increased conversion rates, and simplified the overall management process for the agency. It also facilitates a better workflow for the tattoo artists, allowing them to focus more on their craft and less on administrative tasks.

Website Link:
Visit International Artist Agency Booking CRM